Online "Hands On" Support

Filmetrics now offers web-based online support. Online support eliminates the need for costly on-site support visits and unproductive support phone calls. Our support network consists of a highly-trained team of U.S.-based experts who can configure your system and fix problems through the web. Get assistance with:

• Difficult sample measurements
• Material files
• Error messages
• Advanced film stacks
• Noisy spectra
• Replacing or updating software

Remote System Configuration

System set up is easier than ever with Filmetrics remote system configuration. Utilizing our web-based support network, Filmetrics experts will remotely configure your new system. Remote system set up means thickness measurements within minutes of plugging in your system, making Filmetrics instruments the only "plug and play" thin-film measurement solution. Step-through recipe development algorithms coupled with remote high-speed processing resources makes deciphering even the most complicated film stack quick and easy.

Software Updates

Software updates and upgrades can now be done remotely in a matter of minutes. A Filmetrics expert will personally install your software then guide you through any changes in an online session. Downtime due to software install issues is eliminated.

The Filmetrics Advantage

Filmetrics online "hands on" support combines the quality of on-site support with the affordability of telephone support. But, unlike on-site support, Filmetrics online "hands on" support is available to you on demand at +1-858-573-9300 (24-hr Mon-Fri). We are the experts in thin-film measurement - so you don't have to be. Use the buttons below to request support or to join your Filmetrics online "hands on" support session.